Quality
Product Support
Engineering
Production
Human Resources

Customer Satisfaction Survey

Approximate time of completion - 3-5 minutes.
What is your overall satisfaction level with ATG Customer Service?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied

How satisfied are you with the purchase you made (of a product or service)?

Very Satisfied
Somewhat Satisfied
Nuetral
Somewhat Dissatisfied
Very Dissatisfied

Company Performace
How satisfied are you with the service you received?
Very Satisfied
Somewhat Satisfied
Nuetral
Somewhat Dissatisfied
Very Dissatisfied

How satisfied are you with our company overall?
Very Satisfied
Somewhat Satisfied
Nuetral
Somewhat Dissatisfied
Very Dissatisfied

How likely are you to buy from us again?
Very Likely
Somewhat Likely
Don't Know
Somewhat Unlikely
Very Unlikely

How likely are you to recommend our product/service to others ?
Very Likely
Somewhat Likely
Don't Know
Somewhat Unlikely
Very Unlikely

How likely are you to recommend our company to others?
Very Likely
Somewhat Likely
Don't Know
Somewhat Unlikely
Very Unlikely

Agent Performance
Was your ATG Technical Representative knowledgable?
Very Knowledgable
Somewhat Knowledgable
Not Sure
Somewhat Unknowledgable
Very Unknowledgable

Was your ATG Technical Representative courteous and friendly?
Very Friendly
Somewhat Friendly
Not Sure
Somewhat Unfriendly
Very Unfriendly

How Quickly was your call answered?
Very Quickly
Somewhat Quickly
Not Sure
Took some time
Took a long time

Number of calls required to get a problem solved .
1
2
3
4
5

Was your ATG Technical Representative patient?
Very Patient
Somewhat Patient
Not Sure
Somewhat Inpatient
Very Inpatient
What change(s) would you like from ATG Customer Support?

Thank you for participating in ATG’s Customer Satisfaction Survey.